Refund and Return Policy

Refund and Return Policy

Iconnect Jobs provides digital recruitment subscriptions, job posting credits, profile access, and related online services. No physical goods are shipped, so product returns are not applicable.

Digital service delivery

After successful payment confirmation, eligible plan features are activated in the user dashboard. Activation may depend on payment gateway confirmation, account verification, and internal fraud or compliance checks.

Refund eligibility

Refund requests may be considered where payment was duplicated, the amount was charged but the plan was not activated, a technical issue prevented use of the purchased plan and could not be resolved by support, or a refund is required by applicable law.

Non-refundable cases

Fees are generally non-refundable once plan benefits, job credits, featured listings, resume access, profile views, or other paid services have been used. Refunds are not provided for lack of candidate response, hiring outcome, rejected candidates, expired credits after validity period, or violation of platform rules.

Cancellation

Users may stop using a paid plan at any time. Cancelling or not renewing a plan prevents future use after expiry but does not automatically create a refund for already activated or used services.

Refund process

To request a refund, contact support with registered email, order ID, payment reference, plan name, payment date, and reason. Approved refunds will be initiated to the original payment method through the payment gateway where possible. Bank or gateway processing time may vary.

Failed or pending payments

If money is debited but the transaction remains failed or pending, the payment gateway or issuing bank may automatically reverse the amount. Users can contact support with transaction details for verification.